How Do I Submit a Warranty Claim?
For any questions regarding your product's warranty, please contact the manufacturer directly. SnowBigDeal cannot be held responsible for any defects unless we are the product manufacturer. For further information and aid, please refer to https://snowbigdeal.com/warranty/.
What is Sample Gear?
Our sample gear is brand new and unused, with a full manufacturer's warranty. However, please note that this gear only comes in limited sizes and may not be shipped in the original factory packaging. Rest assured that in most cases, our sample products are identical to their non-sample equivalents. (Learn More).
I Cannot Find My Order Confirmation or Tracking Number?
Your order confirmation and tracking number will be sent to the email address specified during checkout or during account creation. If you are unable to locate the email containing your order confirmation or tracking number, kindly check your junk mail, as these messages may have been redirected there. If you are still unable to find the messages, please do not hesitate to contact us, and we'll be happy to assist you in obtaining the necessary information.